HENK service program

The Service Plan Plus offers you extended warranty, preventive maintenance, and extra support. This way, you’re assured of perfectly functioning furniture for years to come. With our premium service, we make sure that your Studio HENK pieces not only look fantastic but remain in optimal condition as well.

Available in our stores.

All our furniture is made to order and handled with care. When it sporadically happens that an item is damaged in transit, or during use, we always strive to repair the item on location. 

Only on some occasions do we decide to replace the item. These replaced items will find their way to our annual Re-Store event, or the Re-Store online section of our website. 

Are you in need of a repair? Please contact our service team who will provide you with more information.

Studio HENK furniture is fully customisable. Our interior advisors offer support in configuring an item that represents your style and fits your needs, making your piece of furniture last a lifetime. 

Since our furniture is made-to-order, we generally do not accept returns or offer refunds. This way we avoid unnecessary stock which has a negative impact on the environment.  

However, we believe it is important that all our customers are satisfied with their furniture. Therefore, in rare cases we may consider exceptions.

Studio HENK organises an annual Re-Store event where repaired and returned items find new homes.

In addition, we offer our Second Chance furniture year-round through the Re-Store Online. Here, you will also find refurbished furniture: used or damaged items that have been fully restored to like-new condition.

Interested in staying informed about our upcoming Re-Store event or new Re-Store Online drops? Sign up for our newsletter or follow us on Instagram.

We want to create furniture that lasts a lifetime, but recognise that tastes and preferences can change over time. That's why we offer a reupholstery service for selected Studio HENK items, allowing you to give your furniture a fresh look when you're ready for something new. This way, we minimise the environmental impact of producing new furniture, and your cherished piece remains a beloved part of your home.

Have you already chosen a new fabric? Contact our service team to discuss the options. If you're still unsure, our experienced team in store is ready to explore the different possibilities together with you.

Whether it's a move to a smaller home, expanding your family, or a fresh interior design, your current furniture may no longer suit your needs.

Our initial recommendation is to sell your furniture directly on platforms like Whoppah or Marktplaats. This yields the highest return, and with only one transport, the CO2 emissions are minimized.

Additionally, we offer a unique "trade-in service." If your furniture is still in good condition, you can exchange it for a Studio HENK credit worth 25% of the original purchase value. This applies to entire pieces or individual components like tabletops or frames.

The trade-in service is exclusively available through Studio HENK for all original Studio HENK furniture purchased in-store, online, or through a retailer. Please contact us for specific terms and conditions.

For furniture with defects, we aim to prevent them from ending up in the landfill.

By offering old furniture for free on platforms such as Marktplaats, even damaged furniture is often collected. Furniture in reasonable condition is often picked up for free by a nearby thrift store by appointment.

Pickup Service HENK
If this doesn’t work, or if you want your old furniture to be picked up at the same time as the delivery of your new furniture, you can drop off your furniture at Studio HENK, where we ensure it is properly disassembled and recycled.

The costs for pickup and disassembly are upon request and depend on the furniture. Contact our service team for more information.